Our technicians will address the issue and call in to get instructions on how to proceed with the repair. If the issue is not repairable, then HomeGaurd will replace the appliance with the same model or with one that matches equal or same value. That's it ! Simple and affordable. 12 months from the date of start up the plan renews. If you want to pay ahead for several years, then that's fine with us. We look forward to taking care of your issues.